Refund Policy

Refund Policy

Last updated: November 2025

1. Overview

At ThunderBoost, we aim to ensure every customer receives exactly what they paid for. Our refund policy is designed to provide transparency, fairness, and reliability in all transactions. Please read carefully to understand the conditions under which a refund may be issued.

2. Eligibility for Refund

Refunds are granted in the following circumstances:

  • The product or service was not delivered within the specified timeframe (48–72 hours) and no communication was made to extend the delivery window.
  • The account credentials received were invalid or non-functional upon delivery.
  • The boost service was not performed or was performed incorrectly according to the purchase description.

To be eligible, customers must contact us within 7 days of receiving their order with proof of purchase and relevant details.

3. Non-Refundable Situations

Refunds will not be issued if:

  • The user provided incorrect or incomplete information when placing the order.
  • The digital product or account credentials were successfully delivered and accessed by the customer.
  • The delay was caused by maintenance or issues within the game servers.
  • The user violated the Terms and Conditions after delivery.

4. Refund Procedure

If your case meets the eligibility criteria, follow these steps:

  1. Contact our support team through the Contact Page explaining your issue in detail.
  2. Attach proof of purchase and any screenshots or evidence related to your case.
  3. Our team will review your claim within 24–48 hours and notify you by email.

5. Approved Refunds

If approved, your refund will be processed automatically to your original payment method within 3–7 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Contact

If you have any questions about this Refund Policy or wish to request a refund, please contact our support team at thunderboost19@gmail.com.